Case Study

Capacity Planning for an international ISP
Capacity planning & prescriptive operations for ISPs and CDNs
Problem

It was difficult for this ISP to estimate when they will need to add physical infrastructure (servers, routers, bandwidth) to any one of their 150 Points of Presence around the world. The company needed to understand where demand growth will happen and plan resource allocation accordingly.

Solution before Maxwell

The ISP receives data from their multiple monitoring systems and use manual tools (spreadsheets and linear growth forecasts) to identify where growth will happen and where to deploy resources.
The capacity management manager needs to present a weekly heat map to executive management to identify where that growth and corresponding build outs are needed across all their PoPs. Unfortunately, the team often gets the planning wrong by either overbuilding capacity to a site and leaving stranded capital on the table, or not adding enough capacity resulting in congestion and negatively impacting customer’s Quality of Experience.

The need

The company needed to deploy a tool that enabled the ISP's capacity planning manager to deploy servers, routers, and bandwidth efficiently across their footprint while meeting strict SLAs and the expected Quality of Experience for their customers and users.

Solution

Maxwell was used to accurately forecast where and how demand will grow at each site. Maxwell predicted where capacity will run out based on existing capacity and forecasted demand.
Maxwell then recommended equipment deployments to minimize costs and meet SLAs and customer QoE targets.

How it works

Maxwell plugs into existing monitoring systems to analyze data on an ongoing basis. Maxwell then generates forecasts and provides tools for the capacity planning manager to accurately predict where capacity where it is needed. He then generates dynamic reports to be presented to the executive staff and to be shared across the company.

Results

Benefits & return on investment (ROI)

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