It was difficult for this ISP to estimate when they will need to add physical infrastructure (servers, routers, bandwidth) to anyone of their 150 Points of Presence around the world. They need to understand where there will be demand growth.
They receive data from their multiple monitoring systems and use manual tools (spreadsheets) for planning.
The Capacity Management manager present a weekly heat map to identify where build outs need to occur across all their PoPs. The team often gets it wrong and either adds too much capacity to a site, leaving much stranded capital on the table, or don’t add enough capacity leading to congestion and having customer’s Quality of Experience significantly impacted.
Deploy a tool that enables the ISP's Capacity Planning Manager to deploy servers, routers, and bandwidth most efficiently while meeting strict SLAs and the expected Quality of Experience" of the customers and users.
Maxwell can accurately forecast where and how demand will grow at each site. Maxwell can then predict where capacity will run out based on existing capacity and forecasted demand.
Maxwell plugs into monitoring systems to analyze data on an ongoing basis. Maxwell then generates forecasts and provides tools for Capacity planning manager to accurately predict where capacity is needed. He then generates dynamic reports to be shared across the company.